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Product Support 2015

With Matrix rapidly becoming the industry standard design software of choice amongst jewellers in Australia and New Zealand, as you can imagine, our tech support team is often run off it’s feet. In order to deliver a fair, comprehensive and more personalised service to our customers we have created a Support forum on our website which is only available to those who have a valid support package with us.

12 months support after your initial support has expired is charged at $750.00 inc GST

Please contact Anthony for further details at

How It All Works

To make the Matrix support renewal an easy process for everyone, your support will be due 12 months from when you have purchased it. Our team at Evolution Jewellers and Gemvision are always ready to help with any issue that you may have when using the Matrix software, however should you decide against renewing your support option, and contact us later with an issue (error message etc), we will invoice you the amount of $85.00 payable prior to attending to your issue.

At Evolution Jewellers, we pride ourselves on support for our Matrix clients. If you have a file that is causing you some trouble, please detail your issue and attach your file to the support form which can be found on the Forum Tab of this website.

Phone support is not supported as we need to see your file in order to be able to help you more efficiently and create a video detailing the solution.

Our support team will attend to your problem quickly. (Please note that support emails are attended to in the order they arrive. Short delays may occur).  If your Matrix V8 support has expired and you would like to renew, please contact us for payment options.